Mobile / Casino
eplay24 collects and uses your information to keep your wallet, transaction records and session activity running correctly. What we do with that data, how long we keep it, and what choices you have are all set out here — access and eligibility depend on your local law and the regions where this service is available.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you use, whether that is Rocket, Bank Transfer or another supported route. We also collect session data automatically: device type, browser, IP address and the pages you visit within the platform. This data lets us process your deposits and withdrawals, verify your identity when required, and respond to support requests you raise through our published contact routes. We do not sell your personal data to third parties for their own marketing. Where we share data with service partners — for example, payment processors handling a Rocket or Bank Transfer transaction — those partners are bound by data-handling agreements that restrict how they use it. Retention periods vary by data type: transaction records are kept for as long as required under applicable financial rules; session logs are held for a shorter period. You can ask us to review what we hold at any time through the support routes listed on this page. Availability of this service, and the data rights that apply to you, depend on your local law and the eligible regions where eplay24 operates.
Not every interaction with eplay24 falls under the same data rules. Understanding the boundary helps you know where to direct questions about your information.
Data you submit when registering, logging in or updating your profile — including your email, phone number and wallet details — is covered fully by this policy and stored on our systems.
Deposit and withdrawal records processed through Rocket or Bank Transfer are covered. We retain these records as required and you can request a copy through your account history or via support.
General browsing of game lobbies and sports markets generates session data covered here. We use this to improve navigation and to keep your account session active across devices.
Links to external payment processors, game studios or other third-party services operate under their own privacy terms. Once you leave our platform, this policy no longer applies to data those services collect.
You have several concrete actions available under this policy. First, you can review the transaction and account data we hold by opening the account history section after you log in — deposits, withdrawals and session records are listed there. Second, if any detail in your profile is incorrect — your registered name, phone number or linked payment method — you can update it directly in account settings or ask our support team to correct it on your behalf. Third, if you want to know exactly what personal data we hold beyond what is visible in your account, you can submit a data inquiry through our support channel and we will respond with the relevant records. Fourth, if you believe your data has been handled incorrectly, you can raise a formal question with us before escalating to any applicable regulatory body in your jurisdiction. All of these steps are available regardless of whether you deposited via Rocket or Bank Transfer.
Log in and open account history to see your transaction and session records. Deposits and withdrawals are listed with dates and amounts.
Update your registered name, phone or payment method in account settings, or contact support to request a correction on your behalf.
Submit a data inquiry through our support route to receive a summary of the personal information we hold on your account.
If you believe your data has been mishandled, contact us directly first. We will review and respond before any escalation to a relevant authority.
If you have a question about how your data is handled, use the contact routes published on the eplay24 site. We do not publish response time commitments here, but all privacy-related inquiries are handled through the same support channels as account queries.
Open the chat widget on the eplay24 site while logged in to raise a data or privacy question directly with the support team.
Send your data inquiry or correction request to the support email address listed in the contact section of the site. Include your registered account details.
The help section of your account area contains published policy documents and links to submit a formal data request or account correction.
We apply standard security measures to the data stored on your account, including encrypted connections for login and transaction pages and access controls that limit which staff can view personal records. Our approach to data handling is shaped by the need to process payments accurately and to keep your account wallet consistent across sessions.
We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. You can manage cookie settings through your browser, though disabling functional cookies may affect how the site behaves.
Your account is protected by your login credentials. We recommend using a unique password and not sharing access. If you suspect unauthorised access, contact support immediately through the live chat or email route.
Transaction records tied to Rocket or Bank Transfer payments are kept for the period required under applicable financial rules. Profile and session data is reviewed periodically and removed when no longer needed for account operation.
When this policy changes in a material way, we will update the version date on this page. Continued use of the account after a change is posted means you have seen the updated terms. You can request a summary of changes through support.
These questions cover what we are asked most often about account data, privacy rights and how to act on them.
We collect the name, email address, phone number and payment method details you provide during registration. We also collect device and session data automatically when you browse the site or log in from any device.
Yes. Log in and open the account history section to view your deposit and withdrawal records. Each entry shows the method used, the date and the amount. If a record appears incorrect, contact support to raise a correction request.
Submit a data inquiry through the support email or live chat route listed on the site. Include your registered account details so we can locate your records. We will respond with the relevant information held on your account.
We share data only with service partners needed to operate the platform — such as payment processors handling Rocket or Bank Transfer transactions. Those partners are bound by data agreements. We do not sell your data for third-party marketing purposes.
Transaction records are kept for as long as applicable financial rules require. Session and browsing data is held for a shorter period and reviewed regularly. You can ask us through support what specific retention period applies to your account data.
Contact us first through live chat or the support email address. Describe the concern and include your account details. We will review the matter and respond. If you are not satisfied with our response, you may escalate to a relevant authority in your jurisdiction.